Accessibility Statement

At The Home Care Hub, we are committed to ensuring our companionship care services, physical spaces, and digital platforms are accessible to everyone, including older adults, individuals with disabilities, and their families.

Our Commitment to Digital Accessibility

We strive to make our website and digital communications accessible in alignment with WCAG 2.1 Level AA standards. Features implemented across our digital channels include:

• Clear, high-contrast visual design to assist individuals with low vision.

• Screen-reader-friendly formatting and alternative text for visual imagery.

• Full keyboard navigation capabilities across all online forms and menus.

• Adjustable text sizing options and simplified page layouts for easy reading.

Physical & Operational Accessibility

We design our companionship services around the unique physical and sensory needs of each client:

• Care Planning: In-home intake assessments include evaluating any visual, auditory, cognitive, or mobility accommodations required for daily visits.

• Staff Preparation: Our companions receive orientation on communication techniques for clients with hearing loss, cognitive decline (including dementia), and speech impairments.

• Office Access: Our administrative office features wheelchair-accessible entrances, accessible parking, and step-free meeting spaces.

Feedback & Assistance

We welcome your feedback on how we can improve accessibility across our services. If you experience any difficulty accessing our website or need information provided in an alternative format (such as large print, audio, or simplified text), please reach out to us:

Email: hello@thehomecarehub.co.uk

We aim to respond to all accessibility feedback within 2 business days.